Have a question or need help with something? Feel free to fill out this form and someone will be in touch shortly. Feel free to also explore the Frequently Asked Questions below the contact form for additional support.
Frequently Asked Questions & Troubleshooting
How do I know what classes I have access to?
Once you’re logged into SALT University, click the “account” button in the upper right hand corner of this page. Then you’ll be able to see past purchases, and current membership status. From there you will know what class years or topics you have access to!
My Membership included “Premium” Products, What are those?
Our Annual and Platinum (only available onsite at an event) may have mentioned that they will have access to premium content not available to other memberships. We have already added premium content to the site and it is our hope to include additional content (including the content presented in pre-conference Labs) that will be added periodically. Keep checking back into SALT University to see the newest videos added by clicking this link.
How does your Money Back Guarantee work?
We are so confident you’re going to love all the amazing content available from SALT University that you can try any of our memberships with a 100% Money Back Guarantee! If you aren’t happy, or satisfied with your membership, or the incredible content delivered through SALT University, simply email our team within 72 hours of your purchase, and we’ll refund your entire membership fee. (Refund only available once per organization / domain name and subject to approval from SALT University Team.) Please contact our team (by filling the above form out) for more information.
I have filled out the form and not heard back from anyone!
Please give us 1-2 business days (especially with the number of events our team is doing) to get back to you. However, if you still haven’t heard from anyone or you’re issue is of urgent matter, please don’t hesitate to give our office a call at (615) 724-1502 and we’ll be glad to help out over the phone!
Will new classes be added throughout the year?
We will be adding the classes from the most recent SALT gathering shortly after the conclusion of the event. Our hope is to add additional content as we can. However, we do not have any concrete plans to increase the content library beyond the classes taught at the gatherings at this point outside of some premium content available to our annual or Platinum memberships.
Is it possible to merge two accounts?
Absolutely! Just email our team (best if you fill out the above form) and we’ll take care of it for you!
Can I create logins for those on my team?
We are working on site updates and hope to role out multi-user logins for premium accounts as soon as possible. In the meantime, you will need to use the main login you have created for your team access.
My Membership Isn’t working! or I’m not able to access a specific class!
Oh no! We’re so sorry and will help figure out the issue as soon as we can. Fill out the above form and we’ll get back to you right away!